Success through the hidden decision-makers

Success through hidden decision-makers: How identifying mothers as the true decision-makers turned a youth campaign into the most successful edition in its history.

Timeline

02/2021 - 3/2021 (1 month)

Role

UX Researcher & Behavioral Strategist

Client

Canary Talent Project

Web/ Landing

The Challenge

The sudden loss of in-person school talks didn’t just cut off Canary Talent’s main acquisition channel—it forced a fundamental rethink.
How do you reach and engage students who are emotionally exhausted, skeptical, and flooded with digital noise?

This wasn’t about moving a campaign online. It was about uncovering what could still spark attention, trust, and action in a generation that had mentally disconnected from their future.

What were they worried about? What still mattered to them? What could cut through the noise?

And we had to figure it out fast—on a tight budget, in a fragile emotional landscape, and without compromising on results.

We didn’t promise numbers. We believed in testing, learning fast, and giving everything we had.

Weeks 2 & 3: The Real Influencers Behind Teen Choices

With student engagement starting to drop, we decided to pivot toward a segment that, based on early signals, seemed to show significantly higher emotional involvement: the students’ parents.

We shifted the campaign to Facebook and tested a new message with stronger emotional appeal:
“Do you have a child finishing high school? This is for you.”

Without changing the overall strategy, we redirected the focus to a segment with greater sharing power.
Mothers began tagging each other, commenting on the posts, and sharing the campaign via WhatsApp—creating a powerful wave of organic reach.

This shift brought us within reach of a major milestone: nearly 2,000 sign-ups, making it the most successful edition in Canary Talent’s history.

Momentum & Memes

To keep momentum, we added a WhatsApp-friendly version and refreshed formats—including memes—testing new angles without raising the budget.

Impact

How we doubled sign-ups by shifting focus to the real decision-makers.

When student engagement plateaued, we pivoted to a more emotionally engaged audience: their parents. This insight unlocked a second wave of growth—leading to 2,000 registrations in just one month.

Students were the audience. Mothers made it move.

As sign-ups slowed, iteration revealed a key insight: mothers weren’t just observers—they became active amplifiers. Through tagging, sharing and emotional engagement, they sparked a second wave of organic reach.

Most Successful Edition Ever – Powered by Research

This edition showed that a strategy grounded in research and iteration delivers real results.

Key Learnings

1. Design like a researcher — every copy is a hypothesis.
Each message was a live test. Running multiple variations at once allowed us to validate not just conversions, but which tones, channels, and formats truly connected.

2. Iteration isn’t tweaking — it’s reading context and reframing.
Growth didn’t come from scaling what worked, but from recognizing when the audience was saturated and shifting toward those who actually drove action.

3. Letting the algorithm learn is also strategy.
Instead of over-segmenting, we let Meta’s system optimize — and it performed better when fed emotionally relevant, clearly positioned messages.

4. In finite audiences, efficiency means knowing when to pivot.
Conversion isn’t the only metric that matters. Behavioral signals told us when to shift toward new sources of influence — unlocking a second wave of growth.

5. The user isn’t always the decision-maker — emotional ecosystems matter.
Students were the visible audience, but real behavior revealed something deeper: influence was driven by parents, especially mothers.

"They used their strengths to turn a problem into an opportunity and managed to connect with our audience in a direct, honest way. The result? A record-breaking number of sign-ups. Kingseo has become a strategic partner we hope to keep working with for a long time."

Onnexa Lopetegui – Project Manager, Canarias Masterclass

.NOTE: I worked on this project as part of the team at kingseo🤍—the agency this testimonial was originally written for, and a place that shaped the way I think, build, and collaborate.

An Outstanding Team

I approached this project as part of a team I shared nearly four years of my life with.

Jordi García

Co-founder, Director at kingseo & Webflow Professional Partner

Pedro J. García Borrego

Co-founder & CTO at kingseo

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